EMPLOYMENT 

Senior Instructional Designer | Paycom, OK

March 2024 – Present

• Coordinates with Product Management (PM) to analyze, design and deploy internal and external training such as client help guides and courses for approximately 120 roadmap items each month.

• Audits and maintains over 2,000 articles in the internal product and compliance knowledge base.

• Utilizes company Artificial Intelligence (CRM Chat Bot) to ensure resource management compliance.

• Facilitates live department-wide technical training for the Learning and Development department.

• Facilitates two-hour, in-person product configuration training sessions for all 47 Paycom modules.

• Serves as the department project manager for payroll projects outside the monthly release cycle.

• Incorporates ADDIE framework to develop training content from inception to completion.

• Utilizes software such as Articulate Rise and Storyline; Adobe Premiere Pro; and Camtasia and Snagit to produce learning and development content.

• Utilizes Jira software and Service Level Agreements (SLA) to ensure accurate content management.

• Analyzes business needs, CSAT, and NPS scores to determine opportunities for future content development.

Learning Management System Administrator | Mathis Home Furniture, OK

March 2023 – March 2024 

• Ensured the daily operation and functionality of the LMS including managing Automatic Programming Interface (API) connections to Human Resource Information System (HRIS).

• Maintained company compliance and regulation through certification management and collaboration with risk management and HR departments.

• Uploaded relevant courses and materials within the LMS, populated course information and assigned learners.

• Created and implemented a project management tracking system using Power BI and Teams.

• Collaborated with internal and external stakeholders on training needs and opportunities.

• Managed and tracked over 300 LMS courses.

• Incorporated ADDIE framework to develop training content from inception to completion.

• Managed government compliance reports utilizing Microsoft Excel and Power BI.'

Academic Success Coordinator (Director) | Cameron University , OK

April 2021 – March 2023 

• Managed operations of the tutoring centers for the entire campus population.

• Directly supervised one full-time staff and 10 student staff.

• Adjunct instructed 6 credit hours of Introduction to University courses each academic year.

• Recruited, hired, and trained student staff.

• Created data reports and utilized data insights to keep up with tutoring industry standards.

• Utilized Blackboard, Navigate (EAB), and other campus software for assessment.

• Distributed, collected, and analyzed reports from the tutoring student satisfaction survey. 

• Managed all social media and written content for the CU Tutoring website and social media. 

Residence Life Coordinator | University of South Carolina

July 2020 – March 2021 

• Managed a residence hall with over 500 undergraduate students. 

• Directly supervised one graduate assistant and 21 live-in student staff Resident Mentor. 

• Hired, trained, recruited, and scheduled desk shifts, area office shifts, and on-call rotations for 21 live-in student staff members.

• Advised 6 hall government undergraduate students who facilitated educational programming within the hall.

• Facilitated over 20 in-hall programs with the hall staff and government with COVID restrictions. 

• Served on a professional staff on-call crisis rotation that assisted over 20,000 students both on and off-campus. 

• Maintained safety and security throughout the hall by performing daily maintenance audits and monthly building walk-throughs.